Delivery & Returns
Costs will be calculated at the check out process.
The time of shipment must be considered in addition to the preparation time.
Thank you for your order! You are now a part of the Lou&Jo family!
It is your responsibility to take care of the return shipment and we highly recommend you send a shipment with tracking.
You can always contact us for any return question at email@example.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If the returned article has been washed, stained or if it has a strong smell, we reserve the right to refuse the return of this article. Please understand that we cannot accept as we will not be able to put these items back on sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
DAMAGES AND ISSUES
At Lou&Jo, quality matters!
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
CUSTOMS AND IMPORT TAXES
Customs duties and taxes are not covered by Lou&Jo.
Please note that import duty and VAT may be applied for deliveries outside Europe. As the recipient of our products, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.
Payment of these is your responsability and necessary to release your order from customs on arrival. Unfortunately we are unable to advise on the amount that this may be. This will depend on the value of the shipment.